Privacy Policy
General
NovaSkinLab is the data controller responsible for processing personal data as described in this notice.
Contact details
Website: novaskinlab.be
Email: novaskinlab@gmail.com
(Use this email for privacy requests.)
Personal data we process
We process your personal data because you use our services and/or because you provide it to us.
We may process:
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First and last name
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Address details
Special and/or sensitive data
Our website and/or services are not intended to collect data about visitors under the age of 16, unless they have permission from a parent or guardian. We cannot verify a visitor’s age. We encourage parents to be involved in their children’s online activities to prevent data collection without consent.
If you believe we collected a minor’s data without consent, please contact novaskinlab@gmail.com and we will delete it.
Purposes and legal basis
We process your personal data in order to:
– Deliver goods and services to you.
Retention period
We do not retain personal data longer than necessary. For the data listed above, we generally apply a retention period of 180 days, unless a longer period is required by law or justified (e.g., tax obligations).
Sharing personal data with third parties
NovaSkinLab does not sell your data to third parties. We only share data when necessary to perform our contract with you or to comply with legal obligations. With processors acting on our behalf, we sign data processing agreements to ensure an adequate level of security and confidentiality. NovaSkinLab remains responsible for these processes.
Cookies and similar technologies
We use functional, analytical, and tracking cookies. Cookies are small text files stored by your browser on your device.
Functional cookies ensure the website works properly (e.g., remembering preferences). Analytical and tracking cookies help us improve the site and, where relevant, offer personalised content and ads.
On your first visit, we inform you about cookies and request consent where required. You can disable cookies in your browser settings and delete previously stored data.
Your rights
You have the right to access, correct, or delete your personal data, to withdraw consent, to object to processing, and to data portability.
Submit your request via novaskinlab@gmail.com .
For verification, we may ask for a copy of your ID; please redact your photo, MRZ, document number, and national ID number. We aim to respond as soon as possible and within four weeks.
You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): autoriteitpersoonsgegevens.nl.
How we protect your data
NovaSkinLab takes data security seriously and implements appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you suspect misuse or a security issue, please contact novaskinlab@gmail.com.